Saga Mobile Web App Usability Testing
Duration
May - July 2024
(3 Months)
Project Type
Summer Internship
My Role
UX Researcher
Tools
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Figma
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Jamboard
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Google Form
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Google Sheet
Summary
During the summer of 2024, I joined the Saga Education product creative team as a UX design intern for a three-month internship. I was primarily responsible for two projects:
01 Saga Mobile Web App Usability Testing
I led a usability testing project for an online tutoring mobile app by designing surveys, conducting user interviews, and generating design recommendation reports to gain insights into users’ needs
02 TutorHub Dashboard UX Design
I created user flows, wireframes, and prototypes to visualize design concepts and interactions
I also collaborated cross-functionally with the Product Management, Engineering, and Academic teams to discuss designs and receive valuable feedback and support from them
Background & Goals
01 Project Background
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Saga Education is developing a mobile web app to help tutors take student attendance and dosage while providing in-person tutoring
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The data collected (tutoring recordings and attendance) through the mobile web app will be analyzed to better inform tutors and help them iterate on their future instructional plans
02 Testing Goals
Main Goal
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Understand how tutors will interact with the app while giving tutoring sessions, and identify any product or user experience improvements we can make
Specific Goals
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Understand if the overall user flow is easy for users to follow
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Understand if the current design is intuitive
Methodology
01 Participants
Participants
Current Saga staff members who have prior tutoring experience or are currently tutors
5
Who
Screening
To make sure our participants meet our criteria: Have you ever been a tutor before, or are you currently a tutor?
If Yes (meet criteria)
02 Testing Procedures
03 Testing Settings & Materials
Setting
Materials
People who involved
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Google Meet & Jamboard
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Polynomial Math Worksheet (from Saga Academics team)
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1 moderator
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1 participant (tutor)
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3 students
A student who came late
A student who went to the bathroom
A student who was called away
Results & Insights
01 Results: Overall Task Success Rate
02 Results: Each Task
2.1 Take Attendance
2.2 Students' Sentiment
2.3 Tutor's Sentiment
2.4 Design Intuitivity
03 Qualitative Feedback
Qualitative Feedback (Likes)
Qualitative Feedback (Challenges)
04 Technical Bugs
1. When toggling one student away, other students will be toggled away as well (3）
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2. The system froze when the "End Session" button was clicked, and everyone was marked away without the tutor’s intervention (2)
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3. Once the session started, the "Let's Go" button still did not show up until tutor refreshed the page (1)
* The number in ( ) = number of participants who encountered this issue
05 Summary
1. Tutors found it helpful and showed interest in using the mobile web app, but they might need more time to get used to the multitasking process
2. The main issues preventing tutors from completing tasks are related to technical bugs
3. The design was intuitive for users
What's Next
01 Limitations
1. The current sample size is not representative (only 5 participants)
2. Could not 100% simulate the in-person setting
3. Haven’t had the chance to recruit real tutors and students for this testing round
4. Could not observe how tutors interact with the mobile app in real time
02 Next Steps
Refine survey
Recruit more participants
(Expected 8-10)
Conduct
in-person testing with real tutors and students
(During school year)
Retest with the same tutors after they have built the habit
03 Project Impacts
1. Data-Driven Insights
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Utilized data-driven testing results to inform both the engineering and design teams, enabling them to fix bugs and iterate on designs efficiently
2. Sustainable Usability Testing
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Developed a usability testing template that can be used for future projects, ensuring a lasting impact and continuous improvement
3. Enthusiasm and Skills
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Brought enthusiasm and my skill set to the team, contributing positively to the overall project environment
4. Design for good
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At Saga Education, our core value is to design for good, creating educational tools that make a meaningful impact. My experience with Saga reinforced my belief in the importance of education and using design to improve the educational experience for both tutors and students
04 Key Takeaways
Ownership
Don’t be afraid of asking questions and seeking feedback
Work collaboratively
Take on challenges and develop problem-solving skills